All in Covid-19

How to find new customers during COVID

During yet another lockdown it’s hard to reach out and acquire new customers. You are busy managing your family, your own mental health, plus you actively try to keep morale high at work too. To reach new customers, you will want to understand how they have changed. How did their shopping preferences, their daily routines, their work lives change? Let’s explore these questions together.

General Insurance Australia

The industry is forecast to improve over the next five years, as local and global economies are projected to record stronger growth. Interest rates are expected to rise too, which will likely boost investment income for insurers. The industry includes general insurers and reinsurers. General insurers underwrite insurance policies to cover individuals and businesses' financial loss associated with property, casualty, liability and other risks. Underwriting involves assuming risks and assigning premiums. ]

Simplicity

Jo Hands is talking about simplicity. It's a theme for 2021... Companies want to drive simplicity, and many CEOs we are talking to consider this to be a key area of focus. As companies grow, shrink and change, they find themselves more complex. But where does it come from? Ultimately complexity is driven by core business functions: process, policy, systems, operating models, and is fuelled further by unclear decision-making.

Simplification

Jo Hands talks about the importance of simplification and where to start when trying to simplify in your own business. Companies create complexity as they grow, and action is required to change. You don't want to shave around edges, so instead create a set of criteria - and be very clear on what must change. Then build a program of work around this.

Perspective...

Jo Hands is talking perspective. She explains “There are things in life that result in an increase in perspective. It's normally something unpleasant. So it takes some unpleasant to happen to you or someone you love to create perspective. The perspective needs to be strong enough to drive a change in behaviour. The perspective needs to be consistent / enduring enough to make long term sustainable change.”

Forecasting

Mark Easdown writes about forecasting. The prediction process starts with propositions, then verified, quantified and made actionable. A robust peer review occurs and 95% of predictions are modified along the way. Plummer routinely scrutinises predictions with actual events and these results are highlighted at conferences – championing the successes and sharing insights across those that were wrong. “Nobody here is hired because they’re psychic; there hired to generate insights that are useful – even if they turn out wrong. It’s useful to get you thinking”.

Key considerations for building connection across the organisation post Covid-19

Phoebe Reid writes about the key considerations for building connection across the organisation post Covid-19. Companies are finding themselves in unfamiliar territory as their employees return to the office post Covid 19 and are learning how to work together again. Building connectedness is an important part of working together successfully and links closely to employee engagement and ultimately meeting business goals.

Cashflow is King

It’s not complicated, confusing or easy to manipulate, it doesn’t lie and shows the real health of a business. Even non-accountants understand cash as they all have to manage their personal cashflow – to ensure there is more inflows than outflows and …